We're a small team — and we reply
Pick the inbox that fits your question. We aim to reply to every email within one working day, Monday to Friday.
App support
Help with the iOS, Android or web app — bugs, sign-in trouble, sync issues, PDF questions.
[email protected]Billing
Invoice requests, plan changes, refunds, VAT receipts, and anything to do with payment.
[email protected]Privacy & data
Data-subject access requests, GDPR enquiries, account deletion, and security disclosures.
[email protected]Everything else
Partnerships, press, feature requests, or just saying hello. We read every email.
[email protected]Response times
- App support: same working day for most issues, next working day at the latest.
- Billing: within one working day.
- Privacy / GDPR: acknowledged within one working day, resolved within one calendar month as required by UK GDPR.
- Outside hours: weekend and bank-holiday emails get a reply the next working day.
Where we are
WTNcloud is a UK business based on the Isle of Wight, serving waste carriers across England and Wales. Our customer data is stored in the EU.
Need to send post? Email us first at [email protected] and we'll share the correspondence address.
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